FAQs
1. What is Megs' Octopus Garden?
Megs' Octopus Garden is an online boutique that curates unique, handmade, and sustainable products from around the world. We specialize in a wide range of items, including home décor, textiles, accessories, candles, and more, all crafted with love and care by artisans.
2. Do you ship internationally?
Yes, we do offer international shipping! We’re excited to share our products globally. Shipping fees and delivery times vary depending on your location. You can find more details during checkout.
3. How do I know if an item is in stock?
All products listed on our website are currently in stock unless stated otherwise. If an item is out of stock, it will be marked as unavailable, and we will notify you when it’s back in stock.
4. What is your return policy?
We want you to love your purchase! If you're not satisfied with an item, we accept returns within 14 days of receiving your order. The item must be unused and in original condition. Please see our full return policy on the website for more details.
5. Can I make changes to my order after it's been placed?
Once your order is placed, we begin processing it right away to ensure timely delivery. Unfortunately, we are unable to make changes once an order is confirmed. However, if you have any special requests, feel free to contact us as soon as possible, and we’ll do our best to assist you.
6. Do you offer gift wrapping or personalized messages?
Yes! We offer gift wrapping services and can include a personalized message with your order. Simply select the gift wrapping option at checkout and provide your message.
7. How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your order’s status and estimated delivery date.
8. Are the products handmade?
Yes! Many of our products are handmade by artisans around the world. From wool felted wreaths to hand-dyed silks, we take pride in offering carefully crafted items that support global craftsmanship.
9. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. Secure payment options are available during checkout.
10. How can I contact customer support?
You can reach our customer support team by emailing us at. We aim to respond to all inquiries within 1-2 business days. For urgent matters, please use the contact form on our website, and we’ll prioritize your request.